Privacy Policy

1. Who We Are

This privacy policy applies to Dr Chien-Wen Liew (FRACS, Orthopaedic Surgeon) and his practice, Orthopaedics 360, operating from Eastwood Private Hospital and Calvary Adelaide Hospital, South Australia.

For privacy enquiries, please contact the practice directly via the contact page.

2. Information We Collect

We may collect and hold the following types of information:

• Personal details — name, date of birth, address, contact information
• Health information — medical history, medications, diagnoses, surgical notes
• Medicare and private health insurance details
• Next of kin and emergency contact details
• Referral information from your treating GP or specialist
• Feedback and correspondence you submit through this website

3. How We Collect Information

We collect information directly from you via the patient intake form on this website, during consultations, from referral letters provided by your GP or other treating practitioners, and from hospitals where your care is coordinated.

We do not collect information through cookies or tracking technologies beyond standard, anonymised website analytics.

4. Why We Collect Your Information

Your personal and health information is collected solely for the purpose of providing you with safe, high-quality orthopaedic care. This includes:

• Arranging and managing your consultation and surgical care
• Communicating with your GP, anaesthetist, and other treating practitioners
• Processing Medicare and private health insurance claims
• Fulfilling our legal and professional obligations under AHPRA and the Medical Board of Australia
• Improving the quality and safety of care we provide

5. Storage and Security

Your information is stored securely in our practice management system. Electronic records submitted via this website are held in encrypted cloud infrastructure (Supabase, hosted within compliant data regions). Access is restricted to Dr Liew and authorised practice staff.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We will securely destroy or de-identify your information when it is no longer needed, subject to any legal retention obligations.

6. Disclosure of Your Information

We will not disclose your personal or health information to third parties without your consent except where:

• It is necessary for the provision of your treatment (e.g. to anaesthetists, hospitals, allied health providers)
• It is required or authorised by law
• It is reasonably necessary to prevent a serious threat to health or safety

We do not sell, rent, or share your information with commercial third parties.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, out of date, or incomplete. To make a request, please contact the practice. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you may lodge a complaint with us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date noted above.

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